Shop pay

How do I update the payment method on my subscription?

Your card has expired, you received a new one, or a payment on your filter subscription didn't go through? You can update your payment method yourself in just a few minutes.

Why does it go through Shop Pay?

Most Puure subscriptions are created at checkout with Shop Pay, Shopify's secure payment solution. Your card details are stored by Shop Pay, not by Puure: we never see or keep your full card number. That's why the change happens in two places:

  • In your Shop account, where you add your new card.
  • In your Puure account, where you select this card for your subscription.

Before you start: make sure you use the same email address in both accounts (the one used for your order). Your subscription, delivery dates and price stay exactly the same.

Follow these 3 steps:

Step 1: Add your new card in your Shop account

  1. Open the Shop app or log in at shop.com.
  2. Go to Account, scroll down to Payment methods.
  3. Click Add a card and enter your new card details.

Shop account, Payment methods, Add a card

Step 2: Open your Puure subscription

  1. Log in at account.puurefilters.com with the same email as your Shop account.
  2. Find your subscription and click See more details.

Subscription, See more details button

Step 3: Select your new card

  1. In the Payment Details section, click Edit.
  2. Choose the new card you just added, then save.

Payment Details, Edit link

Need a hand? Contact us : support@puurefilters.com we will check everything went through smoothly.
The Puurefilters Team